Refund policy
Last updated: August 2026
At Notivo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- All included accessories, packaging, and components must be returned.
- You must contact our support team before sending any product back.
To start a return request, please contact:
Email: leodsschuetz@gmx.de
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning an item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow additional processing time depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and details of the issue.
We will review your request and provide an appropriate solution.
Contact Information
Notivo
Operated by Leo Schütz
Am Grasweg 21
32361 Preußisch Oldendorf
Germany
Email:
leodsschuetz@gmx.de